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Terms Of Use

Privacy Policy

Terms & Conditions on Tickets (Rail Compare Ltd) is a company registered in England (with company registration number 07835213).

Our registered office is at: 30 Salisbury Gardens, Jesmond Vale, Newcastle Upon Tyne NE2 1HP


This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

All materials on this site are protected by intellectual property laws and are the property of Rail Compare Ltd. Unless stated otherwise, you may access and download the materials located on Rail Compare Ltd only for personal, non-commercial use.

Whilst we endeavour to ensure that the information on this website is correct, we do not guarantee its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. If you believe that you have noticed an error, please contact us to let us know.

We do not guarantee that functions available on this website will be uninterrupted or error free, that defects will be corrected, or that the server that makes it available is free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

We are not responsible for the contents or reliability of any other websites to which we provide a link.

We cannot guarantee the availability of our website, there are factors over which we have no control and therefore we cannot accept liability for. We may take the website offline to perform routine or emergency maintenance without liability to you.

Nothing in these Terms excludes or limits Rail Compare Ltd's liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977)or (b) fraud; or (c) misrepresentation as to a fundamental matter; or (d) any liability which cannot be excluded or limited under applicable law.

Terms Of Use

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. It must be used in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from this Website.

The terms and conditions

1 Definitions

In this agreement:

"Our Web Site" means the entire computing hardware and software installation that is or supports Our Web Site.

"Goods and Services" means any of the goods and services we offer for sale on our web site

"Content" means information in any form published on Our Web Site by us or any third party with our consent.

2 Our contract with you

2.1 These terms and conditions apply:

2.1.1 so far as the context allows, to you as a visitor to Our Web Site; and

2.1.2 in any event to you as a buyer or prospective buyer of our Services.

2.2 Services advertised may not be available.

2.3 accept your order by e-mail confirmation. The message will also confirm details of your purchase. That is when our contract is made. It is possible that the price may have increased from that posted on our web site.

2.4 may change these terms from time to time. The terms that apply to you are those posted on their Web Site on the day you order Goods and Services.

2.5 All descriptions are those of the original product and/or service and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.

2.6 The products advertised do not constitute an offer or recommendation for any products or services for their use and are intended for general information only.

2.7 If owe you money (for this or any other reason), they will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.

3 Information you give us

3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.

3.2 We will use our reasonable endeavours to respond to any point of dissatisfaction by you within 5 working days

4 Indemnity You agree to indemnify us against any claim or demand, including reasonable lawyers' fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

5 Contractual Limitation Where we provide goods or services without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods or services.

6 Rights of third parties Nothing in this agreement or on our web site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

7 Severability If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

8 No Waiver No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

9 Dispute Resolution In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

10 Force majeure We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

11 Governing Law and Jurisdiction These terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

11.1 No third party shall have any rights to bring a claim under the Contracts (Rights of Third Parties) Act 1999 in respect of these Terms and Conditions

11.2 The rights and obligations created by these Terms and Conditions are enforceable by and may be assigned by us. You may not assign your rights and obligations under these terms and conditions.

Privacy Policy

SplitMyFare places a huge value on the trust and confidence our visitors have in our website and we are extremely committed to maintaining this. We are not one of those companies who will trade E-Mail lists with other companies in order for them to use them for marketing purposes, we are only in the business of selling train tickets. Just to put your mind further at ease, in this Privacy Policy we’ve detailed why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Put your feet back and have a read.

Cookies Policy

What are cookies?

SplitMyFare use cookies to collect information, as almost all websites do. Cookies are small data files which are placed on your device as you browse this website. Their purpose is to remember when your device accesses our websites. Cookies are essential for us to improve the customer experience of visitors to our website and to ensure our website runs efficiently for you.

Information collected

Our cookies collect information about browsing behaviour when you visit our website. This includes information about pages viewed and your journey around our site. We do not use cookies to gather or store information on your name, address or any other contact details.

How are cookies managed?

The cookies stored on your device when you access our websites are designed by:

1. Third parties to collect standard internet log information and details of visitor behaviour patterns.

2. Third parties who participate with us in marketing programmes for our own purposes.

What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

2. To enable M&S to collect information about your browsing and purchasing patterns.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:-

For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options”

2. Click on the “privacy” tab

3. Select the setting the appropriate setting

For Google Chrome:

1. Choose Settings> Advanced

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies”

For Safari:

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”

For Mozilla Firefox:

1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”

2. Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.


When a user visits SplitMyFare we use third party services Google Analytics, Clicky, Kissmetrics Analytics and GA Audiences to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow these companies to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

As part of the registration process for our site and the purchase process for buying tickets, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by E-Mailing us directly.

Ticketing Data

When you purchase a ticket through our site your name, address data, email and contact number will be stored in our system, Tessitura. Please be assured that we do not share your personal details with any other company without your consent.

Who we share your information with

We only share information about your with Raileasy, who we partner with to sell tickets. Just like us, they do not share your personal information with anyone else.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to us to do so.

Changes to this Privacy Notice

We will update and review this privacy notice regularly. It was last updated on 13/06/18.

Terms & Conditions on Tickets

These Terms & Conditions are supplied by, our Ticketing partner.. They were last updated on 12th July 2012. Please click here for the most up to date Terms & Conditions. is a retailer of UK rail tickets, it does not set the terms and conditions of the various ticket types. It is the individual train operating companies (TOCs) that do that. passes these on to you, the customer. However does have a number of requirements of you which you must agree to before buying a ticket.

1. National Rail Conditions of Carriage

The National Rail Conditions of Carriage set out the minimum level of service you are entitled to expect plus your rights and responsibilities when travelling on the National Rail network. You can view these in total by clicking here.

The Uniform Rules for the Contract of International Carriage of Passengers by Rail ("CIV") apply to train travel on Eurostar services. These can be viewed here along with the terms and conditions for Eurostar tickets.

2. Ticket On Departure

If you select a departure point where ticket on departure machines are available, Raileasy encourages you purchase your tickets on this basis. Picking up your tickets just before you travel is very convenient. However, there are several conditions you must abide by.

a.You must have the card in order to collect

(i) You must use the exact same card to pick up your tickets that you used to buy them.

(ii) You are given a "ticket collection reference" when you buy your tickets and you need to type that into the ticket delivery machines at your departure station but you also have to insert the card used to buy the tickets into the machine. The machine will not deliver the tickets without the card so it is your responsibility to have the card used for booking in your possession when you pick up your ticket. We recommend that you print the confirmation email containing your reference for ease of collection.

(iii) REMEMBER you may collect your tickets from the moment you book from any TOD station so if your card will expire before the departure date you must collect them before.

(iv) If your card is stolen or lost please call us IMMEDIATELY, if there is time we may be able to post your tickets out but this cannot be guaranteed.

b. Arrive at least 20 minutes before

You must make sure you arrive in enough time to collect your tickets, we recommend at least 20 minutes before departure. You cannot travel with just a ticket collection reference, you must have your tickets to travel.

c. Early morning travel

If you are travelling early in the morning, you must check the opening times and accessibility of the ticket collection machines. Sometimes these are only available in ticket offices which open later than the station itself.

d. Issues with the ticket machines

(i) In the event the ticket collection machines are not working, you should go to the ticket office. In the event there is no one at the ticket office, please phone the contact number on your confirmation email and you will be advised what to do.

(ii) Some ticket collection machines are located in unmanned stations but they will have a contact number on them if the machine breaks down. If it is not possible to get your tickets, there is a good chance you will be charged again on the train. Raileasy will refund this as long as you can demonstrate you have arrived in time, gone to the ticket office if available and contacted our call centre. If you have a camera in your mobile, it will be very useful if you can take a picture of a closed ticket office, i.e there was no one there to assist you.

e. Be patient with the machines

(i) Please ensure you have received all your "coupons" (tickets) before moving away from the machine. You will be able to check the number of coupons you should have, either on a message from the machine, or one of your coupons will indicate how many there should be in total.

(ii) If your tickets or portion of fail to print there may be an issue with the machine, please go to the ticket office in the first instance. Unfortunately if your tickets fail to print we will be unable to offer a refund, the responsibility lies with the train company that manages the station. Raileasy are a retailer and therefore do not own any of the issuing machines.

3. Non TOD Tickets

a. Where ticket on departure collection machines are not available, will send your tickets by First Class post. It is your responsibility to ensure the delivery address you enter is correct.

b. Your tickets can take up to 5 days to arrive but, if they have not arrived by 5 days since you made the booking, it is your responsibility to contact us to advise us. Raileasy will not replace tickets if you leave it until just before you travel to advise us that your tickets have not arrived. If there is a problem with the post, the tickets will not arrive by 5 days after purchase so it is then you must contact us.

4. Seat Reservations

Where possible Raileasy will assign seat reservations for your journey, please note only advance tickets come with compulsory reservations and these are subject to availability. If you purchase a flexible ticket seat reservations cannot be guaranteed. Raileasy will also assign seating preferences where possible but again these cannot guaranteed as they are subject to availability. Raileasy cannot he held responsible for customers that do not receive seat reservations or their preferred seating arrangements.

5. Re-Checking train times

Please make sure you check your train times before you travel at National Rail enquiries on 08457 48 49 50 or via the website to make sure there haven't been any changes to your journey as a result of engineering works for example.

6. Amendments & Cancellations

(i) The terms and conditions applicable to your ticket type determine the circumstances under which it can be cancelled/refunded all tickets are amendable. The ticket type's fare terms are set by the train operating companies not Raileasy. Please check the terms and conditions of your ticket before you proceed to purchase to make sure they meet your needs.

(ii) The fare terms and conditions can be viewed when you select the times and price that suits and by clicking on the information icon next to the fare price.

(iii) As a general rule, the fares found by selecting "cheapest" on the fares and timetable will be amendable but not cancellable/refundable. The more expensive flexible fares are usually amendable and refundable.

(iv) You may be able to amend your journey at your departure station. You will usually be charged £10 per ticket at the station for changing your journey. To amend through Raileasy please re-book the same journey yourself within 28 days of the original travel date (the new travel date may be after this period however)

(v) To cancel or amend your journey please email the original and new (if applicable) reference number to

(vi) Note that for Advance tickets, only times and dates may be amended not the origin or destination. Refunds must be processed within 28 days of the travel date for a single, or within 28 days of the last date of validity for the return portion in the case of a return ticket. If you have the tickets in your possession they must be returned wholly unused via recorded delivery to the address below: Raileasy Refunds Po Box 3522 Stafford ST16 9PY

(vii) All amendments and cancellations/refunds are subject to a £10 administration fee on the ticket price only. If an amendment results in a lower price ticket, the difference in fare will not be refunded.

7. Promotional Activity

Raileasy regularly conduct customer surveys and information requests to improve the service offered by We appreciate your time and often incentivise this activity so please refer to the guidelines ( where applicable ) as the Promoters decision is final and binding in all matters and no correspondence will be entered into. Participants agree to be bound by specific offer Terms and Conditions. The promoter reserves the right at its sole discretion to disqualify any individual found to be acting in any manner deemed by the promoter to be in violation of the Terms and Conditions; or to be acting in any manner deemed by the promoter to be disruptive. Should you have any queries please contact us